THINKING ABOUT UTILISING VOIP FOR YOUR OFFICE OR HOME?
There’s lots to take in when it comes to making a decision about VoIP. Make sure your VoIP provider offers Voice over IP services only if they can fully be utilised by your company. If that sound daft they will try and sell you a VoIP product even if your bandwidth isn't fast enough to use it. Make sure you have a spare 10Mbps minimum.
What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an Internet connection instead of a regular analogue phone line. VoIP services work with your computer, a VoIP phone, IOS or Android Apps.
How VoIP/Internet Voice works
VoIP services use the internet to convert your voice to a digital signal. This technology enables the user to make a call wherever there is a broadband or high speed internet connection and a computer, adapter, VoIP phone compatible IOS or Android device. Example, if you have an office at the bottom of a garden, and have a wired connection for you computer setup, you may live in an area that has a bad 3g connection? Setup a VoIP service and you can have a additional reliable connection using your iPhone or even your iPad.
VoIP can help you reduce costs over your analogue subscription voice systems. Plus if your connection is fast enough, there is never a reason to worry about call quality or extra fees.
Make sure your provider offers reliable, high definition calls and supplies all the features you need so your offer the best service for your customers, the last thing you want is to have an incoming call and your repeating that person can't be contacted becasue you don't have PBX or DID, conference calling, find-me/follow-me, call queues. Use all the features you need without the worry about some add-on fees. If you don't have enough bandwidth, read about how Structured Cabling for Voice VoIP can help.
- ATA: Stands for Analogue Telephone Adapter. And is just what it says, an RJ11 phone socket on one end, and an RJ45 on the other.
- CTI: Computer Telephony Integration refers to computer software that communicates with the VoIP phones. Allowing call logging and missed call notifications.
- DID: Direct Inward Dialing allows a business to register multiple numbers on the VoIP network. Your virtual receptionist.
- ISDN: Integrated Services Digital Network allows your network to be capable of sending several kinds of data simultaneously, Voice, Data Packets Video.
- PBX: Private Branch eXchange referers like call forwarding, on premise branch extentions and voicemail can be found here.
- SIP: Session Initiation Protocol is the process of connecting two VoIP phones and preparing them for the transmission of your voice data.
- SOFT PHONE: A 'Soft Phone' is a phone-type software application that exists on any device like a desktop PC, laptop or tablet. Add headphones and a microphone, can be used identically to any VoIP system.
How Good Is The Quality?
The VOIP quality is as good or bad as your internet connection! And spare bandwidth is vital if you're going to receive reliable quality. The best solutions being dedicated fibre optic leased lines. Once the reserve of the corporate world with services and prices far beyond the budgets of SME’s, that’s no longer the case. It's also worth noting how much you do externally as a business over the internet, your own requirements and the requirements of neighbouring businesses (who you share broadband bandwidth capacity with) continue to grow. Getting a personnel leased line is and could be almost inevitable! If you think you require greater CCTV quality, this is another benefit of higher capacity from your leased line.
Contact us» to learn even more about Voip services.